Shipping Policy
At MONAIE, we are committed to providing a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.shopmonaie.com
Shipping Destinations & Costs
United States
• Free Standard Shipping on all orders.
Estimated Delivery Time
Delivery times may vary based on destination and external factors such as customs processing and local courier efficiency. Below is an estimated delivery timeline for different regions:
Destination Estimated Delivery Time (Business Days)
|
Road to the country
|
Reference limitation (working day)
|
|
US
|
4-8
|
|
Canada
|
7-14
|
|
Australia
|
7-14
|
|
Germany
|
7-14
|
|
Spain
|
8-14
|
|
Portugal
|
8-12
|
|
Austria
|
8-12
|
|
Belgium
|
8-12
|
|
The Netherlands
|
8-12
|
|
Lithuania
|
8-12
|
|
Slovakia
|
8-12
|
|
Poland
|
8-12
|
|
Slovenia
|
8-12
|
|
Estonia
|
8-12
|
|
Finland
|
8-12
|
|
Greece
|
8-12
|
|
Czech
|
8-12
|
|
Bulgaria
|
8-12
|
|
Romania
|
8-12
|
|
Ireland
|
8-11
|
|
Sweden
|
8-11
|
|
Latvia
|
8-11
|
|
Denmark
|
8-11
|
|
Monaco
|
8-11
|
|
Hungary
|
8-11
|
|
Croatia
|
8-11
|
|
Luxembourg
|
8-11
|
|
Mexico
|
9-15
|
|
France
|
7-14
|
|
India
|
10-15
|
|
Italy
|
10-15
|
|
Brazil
|
8-14
|
|
UK
|
7-14
|
Order Processing Time
• Handling Time: Orders are processed within 1-2 business days (Monday through Friday, excluding weekends and holidays).
• Order Cut-Off Time: Orders placed before 5:00 PM PSTwill begin processing the same day.
• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Information
• All orders come with tracking information.
• You will receive an email with your tracking number, carrier name, and a tracking link once your order has shipped.
• You can track your order by visiting directly on the carrier’s website.
Customs, Duties & Taxes
Duties & Taxes for Orders from shopmonaie.com
• Duties and taxes are included in your order total at checkout.
• No additional payments will be required upon importation. Orders from Other Marketplaces
• Orders placed on third-party marketplaces (e.g., Grailed, Poshmark, Reversible) are not covered under this policy.
• Customers are responsible for any additional duties, taxes, and customs fees that may apply.
Undeliverable Addresses
• Customers are responsible for providing an accurate and complete shipping address.
• If a package is returned due to an incorrect or undeliverable address:
o We will contact you for reshipment.
o Additional shipping charges will apply. Delayed or Lost Packages
• If your package is delayed beyond the estimated timeframe, contact us at shopmonaie@gmail.com
• If tracking information shows the package as delivered but you have not received it:
o Verify your shipping address.
o Check with neighbors or building management.
o Contact us for further assistance.
International Customs & Duties
• International shipments may be subject to customs clearance, which can cause delays.
• Customers are responsible for any import duties, taxes, and customs charges required by their local government.
• Customs policies vary by country. Please check with your local customs office for more information.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon posting on our website. We encourage you to review this policy periodically.
